(614) 733-0708
Frequently Asked Questions
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True Performance|7854 Industrial Pkwy, Plain City, OH 43064|(614) 733-0708

FAQs

Before Repair Process

DO I NEED TO SCHEDULE AN APPOINTMENT FOR AN ESTIMATE?

Yes, Having an appointment will enable us to ensure that an estimator is available and keep your wait as short as possible.

WHEN ARE YOU OPEN?

Monday through Friday, 8:00am to 6:00pm; Saturdays (by appointment) 9:00am to 12:00pm.

WHERE DO I GET A CLAIM NUMBER?

Your insurance company will provide a claim number. Please bring it in with you when you come in to begin the repair process, we will do the rest.

DO YOU USE GENUINE OEM PARTS?

We do recommend the use of genuine parts in your repairs. Genuine OEM parts are designed for your vehicle's make and model. They are engineered to fit your car and are part of your vehicle's warranty. They are durable and meant to maintain the performance of your current vehicle.

WHAT ARE AFTERMARKET PARTS?

An aftermarket part is any auto part that does not come directly from the manufacturer or OEM (Original Equipment Manufacturer). These parts could be less expensive but are typically not included in the vehicle's warranty. They function similar to a genuine part but are not designed specifically for your vehicle. Durability, quality, and your warranty may be items you forfeit by using aftermarket parts.

During Repair Process

CAN I JUST LEAVE MY VALET KEY WITH YOU?

In many cases with today’s cars, access to the battery is through the trunk. As a safety and theft deterrent, the valet key will not allow access to the trunk. Also, in many models, the master would be needed if any locks need to be re-calibrated in the case of a side impact.

IF MY VEHICLE’S FRAME IS DAMAGED IS IT A TOTAL LOSS?

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

CAN YOU MATCH THE PAINT COLOR?

Yes, our modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

HOW CAN I GET A RENTAL CAR?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. We partner with Enterprise Rent-A-Car: 614-889-9886

After Repair Process

HOW WILL I KNOW WHEN MY CAR IS DONE?

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

Yes. We guarantee all repairs with a limited Lifetime Warranty.

DO I HAVE TO PAY A DEDUCTIBLE?

The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept American Express, Visa, MasterCard, & Discover. Of course, cash and checks are always welcome.

WHAT ARE BETTERMENT CHARGES?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

CAN I WASH MY CAR? RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS?

Do Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.

  • Always use clean fresh water.
  • Wash your vehicle in the shade
  • Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
  • Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
  • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
  • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.

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Business Hours

Monday8:00AM-6:00PM
Tuesday8:00AM-6:00PM
Wednesday8:00AM-6:00PM
Thursday8:00AM-6:00PM
Friday8:00AM-6:00PM
Saturday's By Appointment Only

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